Refund policy

Last Updated: October 23, 2026

This Refund and Return Policy outlines the terms and conditions for purchasing products through getaurafits.com.

1. Return Window
- You have 30 days from the date of delivery to request a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. U.S. Return Facility
If your return request is approved, please ship the items to our designated U.S. return facility:
- Getaurafits Returns Department
- 124 Broadkill Rd, Milton, DE 19968-1008, United States

Note: Please contact us at support@getaurafits.com before sending any items back to initiate the return process and receive return instructions.

3. Return Shipping Costs
- Customer Remorse (e.g., change of mind, incorrect size): Customers are responsible for actual return shipping costs.
- Defective or Incorrect Items: Getaurafits will cover the return shipping costs for damaged, defective, or incorrect items.

4. Refunds
Once your return is received and inspected at our U.S. facility, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed, and a credit will be applied to your original method of payment within 3–5 business days.

5. Contact Information
If you have any questions regarding our return policy, please contact us:
- Store Name: Getaurafits
- Legal Entity: Getaurais International S.L.
- Registered Address: URBN. ALJAMAR VII 87, TOMARES, SEVILLA, 41940 Tomares, Sevilla, Spain
- Customer Support Email: support@getaurafits.com
- Support Phone: +1 659 308 3111